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3122 What is ONE-KEY™?ONE-KEY is The First Digital Platform for Tools and Equipment enabling you to manage your inventory, control wireless tools and report performance.;3123 What devices does the mobile app work on?ONE-KEY is supported on the most current Android and iOS smart phones. See table below for current operating support.

3124 Do I need to download a computer application to access ONE-KEY™ on the web?No, because ONE-KEY is a web application housed in the cloud, you can access your inventory from any WiFi or cellular connected device.3125 What can I track in my ONE-KEY™ app?Using the ONE-KEY Inventory Management application, you can log any tools and equipment in your inventory on your desktop or mobile device.3126 Where can I find the Excel template to batch-upload my tools?Click "Add Item" button in your inventory dashboard and then the "Upload" tab and then download the Excel template under step one.3127 Do I need cellular or wireless connection to sync with the cloud?Yes, your inventory in the cloud is dependent upon a cellular or wireless connection. Therefore in order to sync your inventory on your mobile device with the inventory on your desktop, you need to have a cellular or wireless connection.3128 How do I add a tool to my inventory?To add a tool to your inventory, on a mobile device click the "+" sign in the upper right hand corner of the app. If you''d like to add a Milwaukee Tool, type in the model number and add the SKU that you would like to enter. If you''d like to enter a non Milwaukee Tool, then add or select the manufacturer and fill in the fields accordingly. To add a tool to your inventory on the web application, click "Add Item" in the upper right hand portion of the screen. If you;d like to add a Milwaukee Tool, type the model number in and select the SKU that you;ve entered. If you would like to add a non Milwaukee Tool, add or select your manufacturer and then enter you3129 What happens if my phone or operating system isn’t supported by Milwaukee®?If your phone operating system is not supported by Milwaukee; we ask that you upgrade to the latest operating system on your iOS or Android device. If your phone is not supported by Milwaukee; we sincerely apologize for the inconvenience. We''ll share your experience with our software and product development team and have them investigate a solution.3130 What if the Milwaukee Tool I want to add isn’t showing up in the search when I “Add Item”?If the model number you''ve entered doesn''t return any search results, then the tool is no longer stocked by Milwaukee Tool. Your tool can still be added to your inventory by manually by going through the "other" tab and selecting "Milwaukee Tool" from the drop down menu.3131 Where can I find the ONE-KEY™ Mobile application?ONE-KEY Mobile application can be found in the Apple App Store, or the Google Play Store.3132 Does one-key cost anything?No, ONEKEY™ software is free to download and use.3133 How can I tell if the Bluetooth mode is enabled?A blue light will be illuminated the wireless (Bluetooth) icon on the tools base (if no lights are eliminated press the trigger to reveal which mode is currently selected.3134 How do I save my mode settings?Choose a mode you want to program, input your desired tool controls, click the save button to then lock those settings to your desired mode.3135 I get an error message saying “tool is out of range” when I try to connect to the tool within the Bluetooth range (30m)?This can happen after a software update. A factory reset should eradicate the error.3136 Is ONE-KEY™ available in all voltages?ONE-KEY™ is currently only available in the M18 range3137 Is there any privacy guidelines?Privacy policy can be found at: http://www.milwaukeetool.eu/one-key/privacy-policy/3138 Once I have programmed the 4 different modes will they still be saved if the Bluetooth is disconnected?Yes, they will be programmed to the modes until either the modes are altered in the ONEKEY app or a factory reset is done.3139 Tool disconnects from Bluetooth after long periods of work?If the battery is running very low the tool will disconnect from Bluetooth in order to prioritise the remaining battery power for completing the application3140 What do I do if I have more questions about ONE-KEY™?If you have further questions on ONEKEY™ please use the Contact us function3141 When will ONE-KEY™ Be Available in My Language?We are working on adding new languages to ONE-KEY™”3741 Can I register my Milwaukee tools after 30 days of purchase?No, tools must be registered within 30 days of purchase. It is down to the End User to ensure that this is done if they wish to take up the extended warranty option.3804 Where can I find the serial number of my tool?The serial number is always located on the rating plate. Usually it is 6 digits including zeros, however it could differ slightly due to the label type.3856 Why was my tool refused a repair under warranty?A tool can be rejected for repair under warranty due to the fault not being covered by our warranty conditions, this can be totally or partially. You can read these condition on our website www.milwaukeetool.eu. Examples are: Water or mud ingress, burnt out motor, tool being dropped, general wear & tear.4012 Why was my tool sent back to me disassembled?If you reject the quotation for a non-warranty repair and request that the tool be returned it will be sent back dismantled for safety reasons. For further information refer to the Warranty terms and conditions on our web site www.milwaukeetool.eu4064 What happens if I reject the repair quotation?When you send your tool for an out of warranty repair you will have three options: 1. Accept the quotation and pay for the repair (diagnosis is free of charge) 2. Ask for your tool to be returned after diagnosis (you will have to pay for a portion of the diagnosis charge plus transportation cost) 3. Request the tool to be recycled (service centre may charge for initial diagnosis)4116 My Tool is out of warranty and in need of a repair, do I need to use an Authorised Service Centre?No, as the Tool is out of warranty it does not need to be an Authorised Service Centre. However the repairer should be qualified. We recommend on our website www.milwaukeetool.eu an “out of warranty” network of service centers which have the required knowledge.4220 How long my tool is covered by warranty?The warranty period is from the date of purchase. This date has to be documented by an invoice or other proof of purchase (receipt). The warranty period is one year for tools , batteries and chargers / in case of private users xx months for tool and cc months for batteries. The warranty applies only on new tool. In certain cases the warranty for tools and batteries can be extended. The end user is required to register their newly-acquired tool online (www.milwaukeetool.eu ) within 30 days of the purchase date. The end user may register for the extended warranty in their country of residence if listed on the online registration form where this option is valid (please refer to the website).4324 I bought a power tool from the USA is it covered under warranty in EU?Tools purchased from the USA are not covered under any form of warranty in the European Union and territory as they are nor CE certified.4376 How long is my tool covered by warranty?The warranty period is from the date of purchase. This date has to be documented by an invoice or other proof of purchase (receipt). The warranty period is one year for tools, batteries and chargers. The warranty applies only on new tools. In certain cases the warranty for tools and batteries can be extended. The end user is required to register their newly-acquired tool online (www.milwaukeetool.eu ) within 30 days of the purchase date. The end user may register for the extended warranty in their country of residence if listed on the online registration form where this option is valid (please refer to the website).4428 Where can I take my faulty product during the warranty period?During the warranty period, contact your local retailer or one of our Service Agents. Provide your proof of purchase (receipt or invoice) and all accessories. The list of the service agents are available on our website www.milwaukeetool.eu.4480 My Tool is out of warranty and in need of a repair, do I need to use an Authorised Service Centre?No, as the Tool is out of warranty it does not need to be an Authorised Service Centre. However the repairer should be qualified. We recommend on our website www.milwaukeetool.eu an “out of warranty” network of service centers which have the required knowledge.4532 What are lithium-ion batteries?Lithium-ion batteries are based on new technology that uses lithium as a component in the electrodes. They differ fundamentally from nickel-based batteries. Less battery cells are required, which enables the power tool to be smaller and lighter or more powerful at the same size. Unlike nickel cadmium batteries, lithium-ion batteries do not suffer from memory effect. They also have considerably less self-discharge. Red Li-ion offers higher power and capacity retention until fully discharged. They continue to deliver full power in the most extreme work conditions down to -20°C, generate more run-time and are always ready to work with the maximum of power.
They provide longer life with full power, provide more charge within a shorter charge duration and are easier to recycle than Nicad batteries.4584 Is the disposal of old tools and rechargeable batteries free of charge?Yes, disposal is free of charge at your local re-cycling center. Batteries and rechargeable batteries can be recycled in most power tool dealers. Please help us to preserve the environment.4665 How do you dispose of used batteries?Batteries are subject to recycling to preserve the environment. The easiest way is to return them to your power tool dealer or deliver to your local re-cycling center. The power tool dealer will pass them on to their local recycling center. Do not throw away batteries in your household waste. Remember that it is dangerous to throw batteries, even used or damaged ones in to a fire.4740 Where can I find a specific part number for my tool?Please visit http://services.milwaukeetool.co.uk/jsp/index.jsp and run a search on your tools model and all of the parts will be listed.4792 How do you dispose of used tools?In compliance with European law, Milwaukee helps preserve the environment, in collaboration with approved companies specialised in the collection and recycling of old electrical devices. Please help us continue this effort by not disposing of your devices with household waste. The easiest way is to give them back to your power tools dealer. The power tool dealer will pass them on to the their local recycling center.6300 Where do I find the model of my tool?You can find the model of your tool, serial number and date code on the rating plate. This is a label that is adhered to the tool. The location will vary. Example – Model Name = M18CHIWF12, Model Number = 456972, Serial Number = 001021, Date code = D2016 6352 Where can I find user manuals?Milwaukee - Please visit our website http://uk.milwaukeetool.eu and click on the link ‘Milwaukee at your service’, then click on the link ‘Parts List’. Enter the Model number (e.g. 456972 ) into the box provided and click on your tool from the ones shown. Click on select and then on the ‘Documents’ tab. You can now download and print the Owner’s manual.6404 Where can I find spare part(s) for my power tool and how do I select the spare parts I need?Please visit our website http://uk.milwaukeetool.eu . Click on ‘Milwaukee at your service’ then click on ‘Parts List’. Enter the 6 digit code from you tool and select your product. The parts list and service diagram will be displayed. Locate the part(s) required and make a note of the part number(s).6612 How do I package my product for collection?Please visit our website http://uk.milwaukeetool.eu . Click on ‘Milwaukee at your service’ then click on ‘Packaging Best Practice’6664 I’ve bought a multi kit of Milwaukee tools. Do I need to register them as individual items?Every tool and battery has a unique serial number that must be registered in order to extend the warranty. You will need the tools and batteries in front of you when registering. 6977 How to increase battery lifetime?General recommendations concerning battery use:
* Always store in a cool, dry place;
* Do not leave unused for long periods of time;
* Avoid extreme temperatures and humidity;
* When Lithium-ion batteries are fully charged, switch off the charger and remove the battery.7237 What material can be sanded or ground?Nearly all solid wood or metal materials can be sanded or ground. Material effected by heat such as certain paints and varnish, plastic or fibre glass may not be suitable. Ensure that you are using the correct tool and abrasive type for the application. Always conduct a simple test off the job before attempting to work on areas that may be damaged by using the wrong tool, speed, technique or abrasive type. There are many different sizes, power level and types of sanding and grinding tools.8121 What is self-discharge?Self-discharge refers to the process by which a battery passively emits energy through storage alone. The self-discharge with Red Li-ion it is very low. Li-ion batteries are therefore ready to use even after prolonged periods of storage.9845 What do I need to do before using any tool for the first time?I need to learn about my tool and read carefully the user manual. I need to start to use it when I understood every function.14201 Do I need to have something in inventory to use a TICK?Yes, any tool, item or piece of equipment that is added to inventory can be paired with a TICK.14253 Will other ONE-KEY™ app users be able to see the location of my equipment with TICK’s installed? No, location information (map, last seen date/time) of items in your inventory with TICK’s installed is only visible to you or your guests.14305 Why can’t I see my TICK’s in Nearby Devices?Items with TICK’s installed WILL NOT show up in nearby devices. Location information will be visible on the tool detail screen, like any other ONE-KEY tool.14357 Will I be able to get location information for equipment with TICK’s installed when I’m in an area with no network connectivity?No, you will not be able to get up to date location information until you have network connectivity. However, if a TICK is seen by a ONE-KEY app without a network connection, that instance will be cached (stored locally) and updated once a network connection is re-gained.14409 How will I know when the coin cell in my TICK is running low or needs to be replaced?When a TICK is paired with an item in your inventory, it will include the “Coin cell Status (%)” along with the location information. The app will initiate a notification when the coin cell status of a TICK drops below 2% remaining life. A final notification will be generated when the coin cell status drops below 5%.14461 How can I distinguish one TICK from another?Each TICK has a serial number lazer engraved on the main housing (underneath the lid). That serial number will show up in the app on the inventory detail screen once a TICK is paired with an item.14513 Can I remove a TICK from an item and put it on a new item I have in inventory?Yes, you can dis-associate a TICK by going to the edit screen of the item and tapping the “X” next to the TICK serial number on the bottom of the screen. Once you have removed the TICK you can re-pair the it with any other item in your inventory.14565 What is the correct way to store lithium-ion batteries?Li-ion batteries should be stored at room temperature. Storage at high or low temperatures reduces the lifetime of the battery. Li-ion batteries should not be fully charged prior to long-term storage. The activity in a fully charged cell is higher than in a partially charged cell, this can cause the cell to age more quickly.21961 One-Key makes transfers seamless