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2601 Where can I get my tool repaired?
The Service Agent receives special training on Milwaukee products to make the repairs under the best possible conditions. Our network of Service Agents will also provide technical advices, sell spare parts, and undertake repairs not covered by the warranty3014 What proof is required for the warranty?To benefit from the warranty, simply present the proof of purchase, receipt or invoice3344 What is the ?Noise / Vibration? data for my tool? If ‘Noise / Vibration’ data is required for your tool the information is recorded in the user manual on the certification page under Technical data. 3717 Are batteries and chargers are eligible for the extended warranty?Chargers are not eligible and only the 12V and 18V RED Li-ion batteries can be registered for an extra 1 year warranty. 28V batteries cannot be registered for extended warranty. 3718 Can I register my Milwaukee tools after 30 days of purchase?No, tools must be registered within 30 days of purchase. It is down to the End User to ensure that this is done if they wish to take up the extended warranty option.3786 Where can I find the serial number of my tool?The serial number is always located on the rating plate. Usually it is 6 digits including zeros, however it could differ slightly due to the label type.3838 Why was my tool refused a repair under warranty?A tool can be rejected for repair under warranty due to the fault not being covered by our warranty conditions, this can be totally or partially. You can read these condition on our website www.milwaukeetool.eu. Examples are: Water or mud ingress, burnt out motor, tool being dropped, general wear & tear.3942 When are burnt out motors not covered by warranty?Warranty covers all defects due to faults in workmanship or material, this includes the motor. Burnt out motors can be the result of wrong power supply, overload and misuse. These cases would not be covered by the warranty. Diagnosis by the service centre will determine which situation is relevant. 3994 Why was my tool sent back to me disassembled?If you reject the quotation for a non-warranty repair and request that the tool be returned it will be sent back dismantled for safety reasons. For further information refer to the Warranty terms and conditions on our web site www.milwaukeetool.eu4046 What happens if I reject the repair quotation?When you send your tool for an out of warranty repair you will have three options: 1. Accept the quotation and pay for the repair (diagnosis is free of charge) 2. Ask for your tool to be returned after diagnosis (you will have to pay for a portion of the diagnosis charge plus transportation cost) 3. Request the tool to be recycled (service centre may charge for initial diagnosis)4098 My Tool is out of warranty and in need of a repair, do I need to use an Authorised Service Centre?No, as the Tool is out of warranty it does not need to be an Authorised Service Centre. However the repairer should be qualified. We recommend on our website www.milwaukeetool.eu an “out of warranty” network of service centers which have the required knowledge.4202 How long is my tool covered by warranty?The warranty period is from the date of purchase. This date has to be documented by an invoice or other proof of purchase (receipt). The warranty period is one year for tools , batteries and chargers / in case of private users xx months for tool and cc months for batteries. The warranty applies only on new tool. In certain cases the warranty for tools and batteries can be extended. The end user is required to register their newly-acquired tool online (www.milwaukeetool.eu ) within 30 days of the purchase date. The end user may register for the extended warranty in their country of residence if listed on the online registration form where this option is valid (please refer to the website). 4306 I bought a power tool from the USA is it covered under warranty in EU?Tools purchased from the USA are not covered under any form of warranty in the European Union and territory as they are nor CE certified.4358 How long is my tool covered by warranty?The warranty period is from the date of purchase. This date has to be documented by an invoice or other proof of purchase (receipt). The warranty period is one year for tools, batteries and chargers. The warranty applies only on new tools. In certain cases the warranty for tools and batteries can be extended. The end user is required to register their newly-acquired tool online (www.milwaukeetool.eu ) within 30 days of the purchase date. The end user may register for the extended warranty in their country of residence if listed on the online registration form where this option is valid (please refer to the website).4410 Where can I take my faulty product during the warranty period?During the warranty period, contact your local retailer or one of our Service Agents. Provide your proof of purchase (receipt or invoice) and all accessories. The list of the service agents are available on our website www.milwaukeetool.eu.4462 My Tool is out of warranty and in need of a repair, do I need to use an Authorised Service Centre?No, as the Tool is out of warranty it does not need to be an Authorised Service Centre. However the repairer should be qualified. We recommend on our website www.milwaukeetool.eu an “out of warranty” network of service centers which have the required knowledge.4514 What are lithium-ion batteries?Lithium-ion batteries are based on new technology that uses lithium as a component in the electrodes. They differ fundamentally from nickel-based batteries. Less battery cells are required, which enables the power tool to be smaller and lighter or more powerful at the same size. Unlike nickel cadmium batteries, lithium-ion batteries do not suffer from memory effect. They also have considerably less self-discharge. Red Li-ion offers higher power and capacity retention until fully discharged. They continue to deliver full power in the most extreme work conditions down to -20°C, generate more run-time and are always ready to work with the maximum of power.They provide longer life with full power, provide more charge within a shorter charge duration and are easier to recycle than Nicad batteries.4566 Is the disposal of old tools and rechargeable batteries free of charge?Yes, disposal is free of charge at your local re-cycling center. Batteries and rechargeable batteries can be recycled in most power tool dealers. Please help us to preserve the environment.4629 How do you dispose of used batteries?Batteries are subject to recycling to preserve the environment. The easiest way is to return them to your power tool dealer or deliver to your local re-cycling center. The power tool dealer will pass them on to their local recycling center. Do not throw away batteries in your household waste. Remember that it is dangerous to throw batteries, even used or damaged ones in to a fire.4722 Where can I find a specific part number for my tool?Please visit http://services.milwaukeetool.co.uk/jsp/index.jsp and run a search on your tools model and all of the parts will be listed.4774 How do you dispose of used tools?In compliance with European law, Milwaukee helps preserve the environment, in collaboration with approved companies specialised in the collection and recycling of old electrical devices. Please help us continue this effort by not disposing of your devices with household waste. The easiest way is to give them back to your power tools dealer. The power tool dealer will pass them on to the their local recycling center.6282 Where do I find the model of my tool?You can find the model of your tool, serial number and date code on the rating plate. This is a label that is adhered to the tool. The location will vary. Example – Model Name = M18CHIWF12, Model Number = 456972, Serial Number = 001021, Date code = D2016 6334 Where can I find user manuals?Milwaukee - Please visit our website http://uk.milwaukeetool.eu and click on the link ‘Milwaukee at your service’, then click on the link ‘Parts List’. Enter the Model number (e.g. 456972 ) into the box provided and click on your tool from the ones shown. Click on select and then on the ‘Documents’ tab. You can now download and print the Owner’s manual.6386 Where can I find spare part(s) for my power tool and how do I select the spare parts I need?Please visit our website http://uk.milwaukeetool.eu . Click on ‘Milwaukee at your service’ then click on ‘Parts List’. Enter the 6 digit code from you tool and select your product. The parts list and service diagram will be displayed. Locate the part(s) required and make a note of the part number(s).6594 How do I package my product for collection?Please visit our website http://uk.milwaukeetool.eu . Click on ‘Milwaukee at your service’ then click on ‘Packaging Best Practice’6646 I’ve bought a multi kit of Milwaukee tools. Do I need to register them as individual items?Every tool and battery has a unique serial number that must be registered in order to extend the warranty. You will need the tools and batteries in front of you when registering. 6959 How to increase battery lifetime?General recommendations concerning battery use: * Always store in a cool, dry place; * Do not leave unused for long periods of time; * Avoid extreme temperatures and humidity; * When Lithium-ion batteries are fully charged, switch off the charger and remove the battery.8103 What is self-discharge?Self-discharge refers to the process by which a battery passively emits energy through storage alone. The self-discharge with Red Li-ion it is very low. Li-ion batteries are therefore ready to use even after prolonged periods of storage.9827 What do I need to do before using any tool for the first time?I need to learn about my tool and read carefully the user manual. I need to start to use it when I understood every function.14547 What is the correct way to store lithium-ion batteries?Li-ion batteries should be stored at room temperature. Storage at high or low temperatures reduces the lifetime of the battery. Li-ion batteries should not be fully charged prior to long-term storage. The activity in a fully charged cell is higher than in a partially charged cell, this can cause the cell to age more quickly.
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